The Mental Health First Responder
A Mental Health First Responder (sometimes referred to as a Mental Health First Aider) is a trained peer who identifies signs of distress, initiates supportive conversations and guides individuals toward professional and other appropriate help, fostering a safer, more resilient environment for all.
A Mental Wellbeing First Responder is not there to diagnose, counsel or fix someone.
Noticing
Recognise possible changes in behaviour, mood, performance or wellbeing
Connecting
Create an opportunity for a safe, human conversation
Active Listening
Listen without judgement, rushing to solutions or trying to diagnose.
Supporting
Help the person consider what might help
Crisis Response
Acting as a first point of contact during an acute mental health crisis and ensuring professional emergency services are engaged.
Signposting
Encourage appropriate professional, organisational or personal support where needed
Notice. Connect. Listen. Support. Signpost
What We Do
A Responder Can
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Notice
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Ask
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Listen
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Support
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Signpost to the most appropriate support
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Know their boundaries
Knowing When to Escalate
Mental Health First Responders must escalate immediately if there is a risk of harm to the person or others, if the situation exceeds their training boundaries, or if the individual’s safety is compromised.
Scope & Boundaries
You don't need to be a therapist to make a difference
What We Don’t Do
A Responder Won't
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Diagnose
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Counsel
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Provide therapy
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Solve someone's problems
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Take responsibility for another person's mental health
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Have all the answers